Plans, limits and billing

Pro is billed by usage: where the table says unlimited, you pay for what you use instead of hitting a limit. Two guards stand behind that: an account can hold up to 100 projects and a project up to 50 apps before support has to raise it, and a single database, bucket or app volume past the platform's safety ceiling (hundreds of GB) blocks new deploys until it is back under or support raises it. A monthly spend cap (below) is yours to set.

You pay for what runs, from prepaid credits in US dollars. Usage spends plan credits first, then free credits, then paid credits.

Your balance is shown at the top of the dashboard, and the Credits & Billing page lists every charge.

1. At zero, a 3-day grace period starts. Services keep running, but you cannot deploy or wake anything new.
2. After the grace period, or once the balance reaches your credit limit, databases, Redis and apps are stopped and buckets made read-only where supported. The credit limit is $5 below zero on Free and in a Pro subscription's first billing period, and $50 once a Pro renewal has been paid. Paused accounts are not charged.
3. Nothing is deleted. Add credits and everything starts again after the next hourly meter run. Apps that are not always on wake on their next request instead.

Under Settings you can set a monthly spend cap. We email you at 50% and 80% of it; when this month's usage reaches it, databases, Redis and apps pause and buckets become read-only until the next month (UTC) or until you raise the cap. Nothing is deleted. Without a cap, you can set an alert amount instead, which sends one email a month.

The Usage and Credits & Billing pages show what you have spent this month and a forecast for the whole month.

A usage check records each database and bucket size. On Free, going over a limit triggers a warning. After 3 days over, the database becomes read-only and the bucket stops accepting uploads. Delete data or upgrade to bring it back. Pro databases, buckets and app volumes have no size limit and are never paused for size, except a Pro database still on the shared server, which keeps the Free limit until you move it to its own container.

Creating projects, deploying, revealing secrets, resetting, waking, backing up and restoring are rate limited per user. If you see a rate limit message, wait for the window to pass.